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How to Make Products
14 days after delivery

Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

It will therefore be possible for the CLIENT to withdraw from the contract of purchase up to 14 days. Following the delivery of products purchased online. In case of multiple purchases made by CUSTOMER with one order and delivered separately, the term of 14 days. Starts from the date of receipt of the last product.

The CUSTOMER intending to exercise the right of withdrawal must inform Arcadia of Martino Simone through the account area of ??the Solo Collectibles site. Returns and Assistance, with explicit statement, which may also be sent by registered letter a. Or by accessing the "My Account Online" section on "" in the "Accounts-Order-Returns and Assistance" section, with the creation of a Reso Computer Practice.

The CUSTOMER may also exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract or alternatively forward the type of withdrawal form in Annex I, Part B, Legislative Decree 21/2014 (not mandatory) Whose text is as follows:

Type withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(Fill in and return this form only if you want to withdraw from the contract)


E-mail: email COMPANY

With the present I / we (*) notify / notify (*) the withdrawal from my / our (*) sales contract of the following goods / services (*)

- Ordered (*) / received the (*)

- Name of the consumer (s)

Consumer Address (s)

- Signature of the consumer (s) (only if this form is sent in hard copy)

- Date

(*) Delete the unused term.

In the event of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days of the date on which he has informed Arcadia of Martino Simone of his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to: Arcadia c / o Martino Simone, Via Capo Spartivento 21, 00122 Rome, or delivered to the Company itself.

In case of withdrawal with return of the product at the Office, if available, there is no need to create online resale.

The direct costs of returning the products are to be borne by the CUSTOMER with a traceable method of choice.

The goods must be returned in full, in the original packaging, complete in all parts and complete with the attached tax documentation. Subject to the discretion of the above, Arcadia di Martino Simone will refund the amount of the products subject to the withdrawal within a maximum of 14 days, including any shipping costs.

As provided by Art. 56 paragraph 3 of Legislative Decree 206/2005, amended by D.lgs 21/2014, Arcadia di Martino Simone may suspend the repayment until the receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods.

Arcadia by Martino Simone will make a refund using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment by wire transfer, and if the CUSTOMER intends to exercise its right of withdrawal, it will have to provide to Arcadia by Martino Simone by accessing the Solo Collectibles site, the bank coordinates IBAN, SWIFT and BIC required for the execution Of the refund.

In case of withdrawal the CLIENT may also request a BUON, the amount will be returned to the CUSTOMER with a purchase voucher identified with a promotional code that will be sent to the CUSTOMER's email address or in the case of a withdrawal at a point of sale, The amount will be returned with the purchase voucher delivered to the CLIENT.
The purchase voucher will be valid for 2 years and can be used by the CUSTOMER for subsequent purchases in a single solution.


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